Wall Grain ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.wallgrain.com/ (the "Site"), request a quote, purchase products, subscribe to our newsletter, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

1. Information We Collect

Information you provide directly:

• Contact details submitted through our contact, quote request, or dealer inquiry forms (name, email, phone number, farm/business name, mailing address)

• Order and billing information when you purchase products or parts through the Site (billing/shipping address, payment details, order history)

• Newsletter sign-up information (name and email address, collected via our email service provider)

• Information you provide when contacting us by phone, email, or in person

Information collected automatically:

• Device and usage data, such as IP address, browser type, pages viewed, referring URL, and time spent on the Site

• Information collected through cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use personal information to:

• Respond to quote requests and inquiries, and provide advice on grain storage, drying, design, and management systems

• Process and fulfill orders, including payment processing and shipping

• Send order confirmations, service updates, and account-related communications

• Send newsletters and marketing communications, where you have consented, and which you may opt out of at any time

• Maintain and improve the Site, our products, and our services

• Analyze Site traffic and usage trends

• Meet legal, accounting, and regulatory requirements

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to understand how visitors use the Site and to improve its performance. These tools may collect information such as pages visited, time on Site, and general location data.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the Site.

4. Third-Party Service Providers

We share information with trusted third-party service providers who help us operate the Site and our business, including:

• Squarespace, our website hosting and e-commerce platform

• Payment processors used to complete online orders

• Our email marketing platform, used to send newsletters and manage subscriber lists

• Analytics providers (e.g., Google Analytics) used to understand Site usage

These providers are only permitted to use your information as necessary to provide their services to us, and may store or process data outside of Canada, including in the United States.

We do not sell your personal information to third parties.

5. Disclosure of Information

Beyond the service providers listed above, we may disclose personal information if required by law, to protect our legal rights, to prevent fraud or security issues, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

• Ask questions or raise concerns about how we handle your personal information

To exercise these rights, contact us using the details in Section 11.

9. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Wall Grain

Website: https://www.wallgrain.com/contact